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People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses.
Here are five guidelines:. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible.
When no other word will do, explain technical terms in plain English. Be clear and state the answer right up front.
Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines.
A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns.
Make it apparent that we really like helping them achieve positive outcomes.
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We thank you again, for your patience. If there is anything further we can help you with, please email [email protected] so we can take care of that for you. Regards, Customer Support ExpertHelp LLC. Byron has over 15 years of Technical Support Experience with expertise on Windows, Apple devices, Android, Virus Removal, Cloud Computing, Email Configuration, Smartphones, Facebook, Instagram, Kindle, Twitter,Dropbox, Linkedin, Printer configurations and Networking. He has worked for some of the top computer manufacturers in the world and has served as a Subject Matter Expert for Level 1 and 2 technicians providing assistance in resolving advance technical issues. Byron holds a degree in Electronics and Communications Engineering with a DSCE and CCNA certification.
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